Customer Success

We’re all on your side

Across our customer success teams are the professional and kind humans who dedicate their time and expertise to ensure you meet your goals. Because when you win, we win.


The Submittable difference? Our people.

Sometimes it takes a village. From the day you sign up through scaling your program for the future, here are some of the smiling faces behind making your program the best that it can be.

Customer Success Manager

Your customer success manager is your team quarterback. They’re your main point of contact; they understand your organization’s unique challenges and goals, and provide regular consultation to help you be successful.

Implementation Specialist

Your Implementation Specialist works with you one-on-one to train you and your team on using the product. You’ll benefit from their product expertise and extensive knowledge of best practices across industries.


Customer Success Engineer

Need customizations? From single sign-on to integrations, custom CSS for your submitter portal to data import and report building, your Customer Success Engineer is here with technical expertise to tailor your Submittable experience.


Customer Support Representative

As any questions pop up, our technical support team offers friendly and fast help. We also have a robust, fully searchable Help Center packed with video tutorials so you can find answers, fast.

Account Manager

Ready to scale? As you’re ready to grow and expand your programs, your Account Manager is your guide through acquiring new features and other upgrades.

Enterprise Professional Services

For high volume programs with enterprise needs, we pull out all the stops, offering a host of white-glove professional services. Learn more.


A team of trusted partners

As your customer success team, we’re in lock-step. We work together and with you as strategic partners invested in your success.

I really appreciate the responsiveness and agility of the Submittable team, and by extension, the platform itself. Everyone is quick and helpful and I feel like the company really listens and responds to the needs of its customers.

Shana Melnysyn

Research Grants Manager, University of California Humanities Research Institute

The Submittable team was very helpful, extremely friendly, and worked above my expectations at helping me understand the key elements of the system. Wonderful customer service.

Jordan Ogle

Program Coordinator, BCSP (Board of Certified Safety Professionals) Foundation

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