Customer success: Here to lend a helping hand

At Submittable, we take the value of customer obsession to heart. Our customer success teams work together to help you start strong, move forward with confidence, and hurdle any stumbling blocks along the way so you can reach your goals.


Working together to ensure your success

We’re all on your side. The customer success teams at Submittable are specialists at the ready, with the expertise you need at the right point in your process.

Onboarding Team

Hit the ground running with one-on-one training, personalized implementation, and guidance on best practices from our onboarding specialists. Learn more.

Account Management

Account managers work to understand your organization’s unique challenges and goals, providing regular consultation to help you get the most value out of Submittable throughout your process.

Solutions Engineering

Offering customized work that will take your Submittable account to the next level, our solutions engineers are here for you—from tailored branding to integrations, SSO, data import, and localization. Learn more.

The best technical support, period

If you hit a snag, our friendly and knowledgeable technical support team is your secret weapon.

Quick and efficient help

Our Help Center includes a library of articles and video tutorials. Can’t find what you’re looking for? We answer 75% of questions on our first response.

Friendly folks, standing by

Reach our team over chat or email seven days a week, from 7am to 5pm. We’re also happy to troubleshoot over the phone Monday-Friday.

Happy to help everyone

Submittable is the only submission management solution that provides technical support to both your team and your applicants.

Your support folks are so friendly and fast! If our users are having issues, we can just refer them to support and know the issue will be resolved ASAP.

Aja Bain

Program and Publications Manager, American Association for State and Local History (AASLH)

What I’ve really come to appreciate is the customer service. In the past, I was the person fielding support questions from was stressful and time-consuming. (Submittable support is) such a relief.

Gregory Caswell

Interim Executive Director, Alberta Emerald Foundation

It's easy to get started

Get a free demo account and custom quote for your organization.

It's easy to get started

Get a free demo account and custom quote for your organization.

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