Submittable Product Roundup: Q2 2020
For many of us, the global pandemic has changed the way we work and what we prioritize. At Submittable, we've seen a full doubling of the submission volume on our platform as hundreds of local and state governments, foundations, universities and other organizations have rushed to provide much needed funding to those who have been most impacted by COVID.
Our product development team, support team, and customers alike have responded quickly and creatively, and this quarter's roundup will be a panel discussion covering 360 degrees of handling the increased volume:
- Our Head of Engineering Julie Loucks will provide her perspective of reshifting her team's focus to scalability and performance in the face of dramatically increased volume, as well as highlight enhancements introduced to the platform over the last quarter in light of these shifts.
- Emily Freeman of our Customer Support team will share the many innovations her team has implemented to keep up with the correlating rise in queries from submitters, as well as how her team advises customers facing challenges associated with huge responses to their calls.
- Account Manager Truxton Rolfe and Onboarding Specialist Diana Anyango will share insight as to what it's been like for our customers receiving tens of thousands of applications, including best practices and lessons learned.
As always, we'll also preview new features on the horizon and take your questions. Join us!
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Natalya is a product marketer at Submittable focused on helping organizations get a ton of value out of the platform. She is a bookworm, adventure enthusiast and card-carrying cat lady as well as a writer and yogi.
Julie runs engineering at Submittable, ensuring development, test and dev-ops are all working together to deliver great software. She’s alternately lived in Silicon Valley and Montana, finally finding the perfect balance at Submittable, where she can ski, hike and be a tech exec.
Emily is a member of Submittable's Customer Support team, and lives in the high desert of southwest Montana. When she's not helping customers navigate the Submittable platform, she keeps busy reading, writing, and running around with kids and dogs.
Truxton is an account manager and advocate at Submittable developing relationships to expand our platform partners experience and productivity. He is a fly fisherman, two-lane road explorer & connoisseur of refreshment at hole-in-the-wall establishments throughout Big Sky country.
As a solutions engineer, Diana Anyango combines her technical expertise with a deep understanding of the grants management sector. This knowledge allows her to deliver product strategies for prospects and customers alike, helping organizations of all sizes launch, measure, and scale their programs. With clients across all sectors, Diana aids in building custom solutions to help each one meet their unique goals.
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Natalya is a product marketer at Submittable focused on helping organizations get a ton of value out of the platform. She is a bookworm, adventure enthusiast and card-carrying cat lady as well as a writer and yogi.
Julie runs engineering at Submittable, ensuring development, test and dev-ops are all working together to deliver great software. She’s alternately lived in Silicon Valley and Montana, finally finding the perfect balance at Submittable, where she can ski, hike and be a tech exec.
Emily is a member of Submittable's Customer Support team, and lives in the high desert of southwest Montana. When she's not helping customers navigate the Submittable platform, she keeps busy reading, writing, and running around with kids and dogs.
Truxton is an account manager and advocate at Submittable developing relationships to expand our platform partners experience and productivity. He is a fly fisherman, two-lane road explorer & connoisseur of refreshment at hole-in-the-wall establishments throughout Big Sky country.
As a solutions engineer, Diana Anyango combines her technical expertise with a deep understanding of the grants management sector. This knowledge allows her to deliver product strategies for prospects and customers alike, helping organizations of all sizes launch, measure, and scale their programs. With clients across all sectors, Diana aids in building custom solutions to help each one meet their unique goals.
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